Terms and Conditions for Country Kennels

Check-in and Check-out

Check-in and check-out are between the hours of 8am – 10am and 4pm – 6pm, Monday to Sunday, unless arranged otherwise at the time of booking. We are closed on Christmas Day and New Year’s Day.

Vaccination Requirements

Proof of current vaccination is required at the time of check-in. All dogs must be fully vaccinated against Parvovirus, Hepatitis, and Distemper, as well as have a kennel cough vaccination at least 10 days prior to their stay.

Health and Hygiene

While we take all reasonable care with hygiene procedures, we cannot be held responsible for afflictions and costs associated with any infectious diseases including kennel cough or parasites such as fleas and worms.

Liability

The owner of a dog will be held totally and solely responsible for any injury or death caused to another dog or person (including all veterinary or medical costs) or any damage caused to the accessories of another pet while that dog is within the premises of Country Kennels.

Cancellation Policy

  • A 10% deposit is required for all boarding fees during peak holiday periods, payable at the time of booking.

  • Deposits will be refunded in full if the booking is canceled 4 weeks prior to the boarding start date.

  • For booking cancellations up to 2 weeks prior to the boarding start date, a 50% refund of the deposit will apply.

  • No refund will be provided for bookings canceled less than 2 weeks prior to the boarding start date.

  • Peak holiday deposits are required to be paid 6 weeks prior to your booking, or the booking will be forfeited.

  • Unused days during holiday periods will be charged.

Other Terms

  • Abandoned pets are re-homed as the business sees fit after 10 days of the due pick-up date if the owner has not contacted Country Kennels.

  • Unless agreed otherwise, dogs will be included in supervised playgroups during their stay.

  • Unless agreed otherwise, pets may be photographed and appear on the Country Kennels website/Facebook account.

  • All fees and charges must be paid in full before a pet will be released.

  • Pets are boarded at the owner's own risk.

Additional Information

  • Dogs must be up to date with vaccinations, including Parvovirus, Hepatitis, Distemper, kennel cough, flea, and worming treatments.

  • Dogs must be vaccinated at least 10 days before arrival and within the last 12 months.

  • Dogs in season or due to come into season cannot be accommodated.

  • Vet attention will be sought if necessary, with costs covered by the owner.

  • Medication is administered at no extra charge; inform us at the time of booking.

  • Rates are per day, include food (though bringing your own food is encouraged), and are charged as full days unless arranged to be collected by 10am.

Rates per day:

  • Small dogs: $28

  • Large/medium & Large dogs: $33

Sharing Rates per day:

  • Small dogs x 2 sharing: $49

  • Large/medium & Large dogs x 2 sharing: $55

  • 1 x small & 1 x large sharing: $54

Long-term stays are to be discussed case by case.

Hours and Check-in Reminders

Pick-up and drop-off times are by appointment between 8am – 10am and 4pm – 6pm. If you pick up your dog before 10am, there will be no charge for that day. Please bring your vaccination passport with you on check-in.
We are closed Boxing Day and Good Friday

Friendly Reminder:

  • All dogs need to be vaccinated at least 10 days before checking in and within the last 12 months.

  • Ensure your dog is up to date with flea and worming treatment.

  • Bring your dog’s own food for their comfort, or we can supply their meals.

These terms and conditions are subject to change without notice.